Quick answers to questions you may have. Can’t find what you are looking for? Email us at info.pristineproducts@gmail.com or submit a form online.
General
It is recommended to detail your car every three to six months, depending on your driving conditions and personal preferences.
High-end detailing products often offer superior performance, better protection, and more advanced formulas, resulting in exceptional results for your vehicle.
Yes, we offer interior odor eliminators that effectively neutralize and eliminate unpleasant odors, leaving your car smelling fresh.
Yes, our products are compatible with ceramic coatings and can be used to maintain and enhance the longevity and appearance of the coating.
Payments
We accept major credit cards (Visa, Mastercard, American Express, Discover).
Yes, we prioritize the security of your payment information. Our website uses SSL encryption to protect your data.
Shipping
Yes, we offer free standard shipping on orders above $200 within the contiguous United States. Additional charges may apply for expedited shipping or international orders.
We primarily use UPS, and USPS for shipping our products.
No, we do not ship internationally at this moment.
We typically process and ship orders within 1-2 business days. Delivery times depend on the shipping method and location.
Yes, once your order is shipped, we will provide you with a tracking number and instructions to track your package.
Please contact our customer support team as soon as possible to request any changes to the shipping address. We will do our best to accommodate your request.
Yes, we can ship to PO Box addresses and APO/FPO addresses using USPS.
Yes, we offer local pickup for customers in the Indianapolis area. Please select the local pickup option during checkout, and we will provide you with pickup instructions.
Some products may be classified as hazardous materials and have specific shipping restrictions. We comply with all shipping regulations regarding hazardous materials.
Refunds and Cancellations
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can always contact us for any return questions at info.pristineproducts@gmail.com
To initiate a return, please contact our customer support team within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.pristineproducts@gmail.com Please note that returns will need to be sent to the following address:
5142 E 65th St, Indianapolis, IN 46220
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Yes, the product must be returned in its original packaging and in resalable condition to be eligible for a refund or exchange.
We do not charge restocking fees for returns. However, return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Once we receive the returned item, we will process the refund within 3-5 business days. The refund will be issued using the original payment method.
Yes, we accept returns for products if you have changed your mind within 30 days of receiving your order. The product must be unused, in its original packaging, and in resalable condition.
If you received a defective or damaged product, please contact our customer support team immediately. We will assist you in resolving the issue and provide a replacement or refund, as applicable.
Yes, you can cancel your order and receive a refund if the order has not been shipped yet. Please contact our customer support team as soon as possible to request a cancellation.
Unfortunately, we cannot accept returns after the 30-day return period. Please make sure to initiate the return within the specified timeframe.
More Questions?
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